Part of your businesses success relies on understanding what your customers and clients think of you and your services. Post call surveys also help ...

Download our latest contact center testimonial and let your prospects hear from the customers themselves!

Check out some key stats from our 2019 Cloud Adoption Survey results!

Everything you need to know about needs, trends and solutions around workforce management.

A major concern around implementing a BYOD program revolves around security - data loss, theft, and virus issues. Yet supporting a BYOD workplace ...

This video provides an overview of Evolve IP's Unified Communications & Business Collaboration solution.

Call Center attrition remains a top challenge for contact center leadership. Read this blog to help you better understand why.

This blind, web-based survey was conducted by Evolve IP in nearly 2019, featuring 890 respondents in North America. 74.5% of the respondents came ...

Clearlogin makes secure access to the cloud easy for users, IT administrators, and developers!

Jog.ai ensures users can remember, retrieve and record everything that happens on a phone call. Jog.ai's proprietary framework leverages Artificial ...

Evolve IP OneCloud is the ideal cloud solution for multi-clinic veterinary practices, hospital networks, and service providers.

This data sheet explains how Managed Office 365 provides anywhere access to familiar Office tools, enterprise-grade email, web conferencing, document ...

This cloud brief includes some of the major considerations smart IT leaders and executives must consider when replacing an outdated or ...

Learn how Evolve IP's OneCloud for Credit Unions provides the most powerful and scalable communications and computing environment in the industry.

Find out how CCI Health & Wellness Services delivers rapid, reliable Healthcare through Evolve IP's cloud-based solution

This white paper outlines the state of security practices in healthcare organizations, common healthcare security setbacks, and potential long-term ...

This cloud brief explores how business owners can arm employees with productivity-enhancing file sync technology while simultaneously safeguarding ...

Watch this case study video to learn how Halfpenny Technologies leverages Evolve IP's HIPAA-compliant cloud and Nimble Storage for security and ...

This case study explains how Evolve IP partners with Halfpenny technologies to provide critical hosting infrastructure to support their clinical data ...

Find out how Evolve IP was able to update USDP's technology platform to effectively scale and improve patient experience and increase growth and ...

U.S. Dermatology Partners (USDP) reduces practice integration from months to weeks and estimates savings of $6.45 Million over 5 years with Evolve IP!

This Cloud Brief explores the reasons for changing traditional desktop computing strategies, why cloud-hosted virtual desktops and applications are a ...

About 25% of employees work from home most of the time. This e-book discusses the new workplace reality on mobility, BYOD, millennials and beyond. ...

The latest communication and collaboration tools are enabling the mobile workforce to perform more efficiently. This infographic provides insights on ...

Use this territory map to find out which Channel Advisor is covering your region. Please don't hesitate to reach out!

Cloud Computing 101 is for existing partners that want to start talking about Cloud Computing but just aren't sure where to begin. This session will ...

We developed this book to be a resource for our partners to help them develop and secure cloud-based revenue streams. The playbook is organized by ...

Find out why 9 in 10 contact center professional plan to evaluate a cloud contact center in the future.

Whether you are a new business trying to understand the contact center market, a medium sized business looking for the right technology to enhance ...

Every year Evolve IP conducts a survey of over 163+ contact center professionals to gain insights into top trends and market landscape. This video ...

UC-One, Evolve IP's Unified Communications offering, improves employee productivity in the office and on the road by fully integrating voice, video, ...

The Evolve IP Hosted Phone platform seamlessly integrates with many leading CRM and business applications, such as Salesforce, MS Dynamics, Zendesk, ...

This recently revised Cloud Connect data sheet includes information on the newly designed cloud connect customer admin portal.

Evolve IP delivers a seamless unified communications experience with Quality of Service (QoS) to users in any country around the world. Businesses ...

With encryption, custom or unlimited retention, remote wipes, continuous backups and rapid restores, SYNC sets the standard for business-grade file ...

Although Evolve IP does not directly manage the storage, transmission and processing of customer cardholder data (CHD), our compliance with PCI DSS ...

This cloud brief outlines how the security safeguards of The Evolve IP Compliance Cloud effectively and efficiently address HIPAA requirements in ...

This data sheet describes email security, continuity and archiving.

Evolve IP's multi-channel contact center provides organizations with a sophisticated, cloud-based service that delivers real business value.

If you're like many companies you're either enjoying the extensive benefits of Office 365 or plan to be in the next year. However, if you're not ...

This comparison matrix includes business and financial evaluative measures, a complete list of key technology features, and product and service ...

Help businesses compare the true cost of an on-premise PBX deployment vs the Evolve IP HPBX solution.

Evolve IP's OneCloud Desktop is a cloud-based, unified desktop solution. Delivered as a Service, OneCloud Desktop frees your business from the ...

View this infographic to find out the benefits of having an omnichannel contact center solution.

This Frost and Sullivan Cloud Communications white paper focuses on Evolve IP and our award winning UCaaS offering. Frost and Sullivan says, "Evolve ...

Learn about the key elements to achieving your omnichannel strategy.

This report goes in to detail about the 9 omnichannel challenges you need to be aware of. Evolve IP’s Gartner recognized omnichannel contact center ...

Without a single platform or customer interaction hub, the complexity of handling multiple channels increases greatly each time a new channel, device ...

Learn why there is an increasing requirement for omnichannel analytics, including email, text chat, IVR and web browsing sessions, in order to ...

This report explains how a bridge between channels must be created to ensure that a customer experience does not break down if the initial channel ...

Moving from multichannel to omnichannel is likely to require significant investment in platforms and business process reorganization. This report ...

Your contact center is the lifeblood of your enterprise, so anything that you can do to improve agent results and customer experience is a major win ...

This report explores the hazards of not having an Office 365 backup in your arsenal, and why backup solutions for Microsoft Office 365 fill the gap ...

Evolve Contact’s Cloud Dialer provides organizations with easy-to-use dialer tools that allow agents to make more calls, to manage high call ...

Recent years have seen the word ‘omnichannel’ introduced as describing the goal of customers being able to contact (and be contacted) through any ...

As social media continues its move away from being primarily a marketing channel towards being a key part of the customer contact mix, it makes sense ...

Evolve IP co-sponsored an omnichannel report with Contact Babel. Find out the newest trends in web chat & chat bots and why you should be adopting ...

There are two main factors that influence contact centers within any vertical market: the need to provide profitable (or at least, cost-managed) ...

There are two main factors that influence contact centers within any vertical market: the need to provide profitable (or at least, cost-managed) ...

Evolve IP co-sponsored an omnichannel report with Contact Babel. This documents explains the top trends around Channel Usage in Contact Center of the ...

Evolve IP co-sponsored this omnichannel report with Contact Babel. This report includes some interesting information around the omnichannel trends ...

This checklist takes the approach that your call center is a blank piece of paper and you are starting from scratch. In reality, you may already have ...

Financial Services Firm Leverages the Evolve IP OneCloudTM for Integrated Solutions including: Virtual Desktops, Disaster Recovery, IP Phone System ...

When moving your organization’s technology to a new location the most important thing is to allow plenty of time to thoroughly plan the move and ...

California-based Federally Qualified Health Center (FQHC) Deploys Disaster Recovery as a Service (DRaaS) for HIPAA-compliant PHI protection.

RXBenefits gains business insights with advanced Contact Center and scalable Unified Communications with Evolve IP’s OneCloud platform.

According to Gartner, 40% of workers spend their time working remotely and by 2021, organizations will encourage 40% more workers to work remotely ...

While originally developed to ensure HIPAA compliance, the HITRUST Common Security Framework (CSF) is a rigorous risk management approach that ...

Evolve IP provides Apria Healthcare, America's leading provider of integrated home healthcare products and services, with disaster avoidance, ...

OneCloud allows financial services firms to access world-class computing and communications capabilities, while reducing costs and simplifying ...

Evolve IP's Skype Communicator improves the unified communication experience for Microsoft Office 365 users by providing enterprise-grade telephony ...

Evolve IP’s hosted phone system solution delivers award-winning collaboration (video,chat, conferencing and more) and crystal clear voice services ...

This eBook describes 6 types of remote workers, how to evaluate their technical needs and to assess how Office 365 can help enhance and simplify ...

This document provides suggestions for executives to evaluate their current disaster avoidance plans or, should a plan not exist, provide directional ...

Disasters can happen at any time, so it’s essential to develop a comprehensive plan that protects your company’s data from multiple ...

Evolve IP’s Mobile Device Management (MDM) simplifies mobility for organizations while empowering end users. With MDM, organizations can easily ...

This cloud brief explores the causes, frequencies and costs of downtime, the essential elements of Disaster Recovery and Business Continuity (DR/BC) ...

Many people think that the term “Virtual PBX” is synonymous with “Hosted PBX” or “Cloud-based PBX”. Although both provide a lower total ...

The HITRUST CSF is the healthcare industry’s leading security control framework. Evolve IP’s certification provides assurance that we maintain, ...

When you move an enterprise organization to Microsoft Office 365, it’s important to plan exactly what steps you want to take, when to perform them ...

Produced by Microsoft, this eBook offers considerations for moving email from on-premises to the cloud via O365.

To ensure increased productivity, greater flexibility & easy collaboration, you need to choose a phone provided by the top two global leading UC ...

OneCloud Healthcare provides the industry’s most secure, powerful and scalable communications and comput­ing solutions.

Handy overview to describe Evolve IP and our solutions.

Experience cloud as a strategy with Evolve IP and our best-of-breed, award-winning solutions!

You already rely on AVImark and ImproMed to run your veterinary clinic. Now transform them and unleash their potential. Vetanium from Evolve IP lets ...

You already rely on Cornerstone to run your veterinary clinic. Now transform it and unleash its potential. Vetanium from Evolve IP lets you ...

Understand the difference between Unified vs Overlay. Allow your agents to operate in the manner they want to operate without worrying about ...

Evolve IP’s cloud backup solution provides complete protection, access and control of your organization’s emails, contacts, files and more. By ...

This cloud brief will explore the reasons for changing traditional desktop computing strategies, why cloud-hosted virtual desktops and applications ...

This paper provides 8 tips to maximize your Omnichannel contact center and get ahead of competition.

This cloud brief explores how business owners can arm employees with productivity-enhancing file sync technology while simultaneously safeguarding ...

Benefits at a glance: Fully integrated web security, application control, management and reportingPowered by Talos Threat Intelligence for ...

Exposing the common vulnerabilities that drive ransomware and make off-site disaster recovery essential The potential for monetary loss is ...

Evolve IP’s Interactive Voice Response (IVR) reduces cost per call while dramatically increasing productivity and improving customer service. ...

Log management is an essential infrastructure management best practice, and is necessary for achieving compliance. Log management is becoming more ...

The Evolve Call Center is designed to provide contact centers of any size with access to a broad range of features, increased scalability and ...

This white paper outlines the current cyber-threat landscape and explains how secure-cloud solutions like Evolve IP’s Prem Extend Disaster Recovery ...

Business Situation: HOP Energy struggled to meet Service Level Agreement KPIs for answering calls, and was challenged by staffing issues. A unified ...

While many CSPs claim their cloud infrastructure is compliant, it’s important to take a closer look. There are various third-party certifiers, as ...

Being ‘out of office’, ‘on the road’ or ‘working remotely’ is no longer a viable reason to miss a call. Most businesses, including ...

Customer service is a big competitive differentiator for your brand. Make sure your Contact Center offers the best customer experience it can. Here ...

Unified Communications technology improves productivity, reduce costs, enhance customer service and increase revenue. Learn more about the benefits ...

Find out more about the difference between Auto Attendant and Interactive Voice Response (IVR).

A VoIP phone business system brings many benefits. For the features to work seamlessly with existing applications review this article on what you ...

Reading this article's headline, you might have thought of money as an easy way to recognize your agents. But bonuses and raises aren't your only ...

Buying a business phone system should be simple. Yet there are many things you need to know to select the best business phone system for your ...

Whether your company is big or small, you know the importance of answering call promptly, courteously. That's when an auto attendant can help. Read ...

Research decision making online and your search engine will shoot back pages of articles on how to reduce the number of choices we make, why we ...

To help explain the value of migrating your business technology to the cloud, we've rounded up several cost savings you can gain from making this move

UCToday recognizes Evolve IP's unique collaboration approach to Unified Communications. Our very own Scott Kinka offers a look into what we're ...

Workstream Collaboration is a software that combines messaging, presence, notifications, files, tools and people together in a searchable digital ...

Evolve IP is excited to announce the availability of the Evolve IP OneCloud, the next generation of its highly acclaimed DaaS solution. Evolve IP has ...

Don't stop at one and done training for new agents only. Keep your Contact Center agents on top of their game with ongoing training. Try these six ...

UCToday's Rob Scott, highlights his experience at the annual partner event for thevoicefactory last week. Our very own Guy Fardone took the stage to ...

Call centers compete for top agents and clients while also seeking to provide the very best customer experience. Find out how Virtual Call Center ...

What is Unified Communications (UC)? Why is everyone talking about it? Find out more in this blog.

A hosted PBX phone system is a cloud-based phone system where a vendor houses the equipment and technology necessary for the voice communications. ...

Recently, the UK-based Hosted Telephony and Satcom provider, TXi Telecoms made news for their recent voyage into Antarctica. TXi Telecoms offers ...

Watch this video to learn how deploying Monet Software's Workforce Management tool with Evolve IP's Omnichannel Contact Center Solution will help you ...

Find out how Evolve IP will save USDP $6.45 Million over the next 5 years with our Cloud Computing and Communications Solutions.

The best way to understand customer feedback is to simply ask the customer directly. Find out how Evolve IP's Post Call Survey provides businesses ...

Watch this video to find out everything you need to know about Evolve IP's very own Identity Management Solution, Clearlogin.

The following document highlights Veeam's unique business benefits and capabilities for Microsoft Office 365 vs. the general competition.

Broadsoft and the hospitality experts at Fourteen IP and Evolve IP UK partnered to deliver a unique solution to the JW Marriott Venice - a ...

IT support is resource-intensive. Your end-users want prompt, efficient incident responses. Your IT team wants to do the more interesting, innovative ...

Call back solutions provide an effective way to save your customers from the fiery frustrations of sitting on hold. There are many benefits to this ...

Use our Battle Card to leverage Evolve IP's award-winning solutions. This Battle Card includes solution highlights, cloud qualifying questions to ask ...

Evolve IP is excited to announce its inclusion on Inc. Magazine's Inc. 5000 list for the seventh time since 2012!

It's difficult today to find a company that doesn't recognize the value in soliciting customer feedback. Scrutinizing customer feedback for each ...

In this webinar, Rich Fox, VP of Contact Center Solutions, shares his insights around trends, challenges and recommendations around omnichannel, ...

Read this paper to better understand what you need to be doing to protect and control your Office 365 data.

Evolve IP's UC-One improves employee productivity & team collaboration by fully integrating HD voice & video calling, meetings, direct & group ...

This blog explains why the #1 investment priority that contact center professionals should be making is...Omnichannel.

Whether it is an agent or a customer initiating a transfer up the chain command, call escalation is often something you want to manage to avoid. Try ...

Evolve IP delivers handsets from the top three global phone manufacturers: Cisco, Polycom, and Yealink. Use this handset comparison matrix to find a ...

According to Forrester, 95% of clients use more than one channel to communication with companies. Our contact center experts have put together the 8 ...

Evolve IP delivers handsets from the top three global phone manufacturers: Cisco, Polycom, and Yealink. Use this comparison matrix if you’re ...

Is your company prepared for a disaster? If not, the following guideline can help you take the right steps to develop a comprehensive disaster ...

When it comes to outbound calling success, there are several metrics that make a real difference. Here are eight to consider.

The best contact center chat does more than answer questions and resolve concerns. A positive customer experience with contact center chat can ...

Today's workplace runs on teamwork. With the right partner and tools, teams are more productive, more profitable, and more engaged. Check out all of ...

With our great reliance on our smartphones today, it's no surprise that many businesses are turning into bring your own device workplaces. These five ...

UC-One is a communications and collaboration Software as a Service for calling, messaging, and meeting with anyone, from any device. UC-One provides ...

There are many factors to weigh and understand when deciding what cloud service provider to do business with. One important one is the distinction ...

This e-book explains how UC-One helps teams work easy with full-featured cloud calling, messaging, and meetings all in one app.

Your contact center needs to strike a tricky balance. On one side,you need to provide an excellent customer service to drive more revenue and retain ...

Use this comparison matrix to evaluate Evolve IP's UCaaS offering to other cloud service providers.

Evolve IP's UK and EU divisions are capitalizing on rapid adoption of cloud communications. Private Label and Channel Partners are leveraging new ...

For the third consecutive year, Evolve IP has been named to Gartner's Magic Quadrant for Contact Center as a Service, North America. In addition, ...

Workstream Collaboration provides everything you need to empower teamwork, increase productivity and innovate faster - anywhere, anytime, any device. ...

For the second consecutive year, Evolve IP has been voted as The Top Cloud Supplier by Intelisys' Sales Partners at Channel Connect. Expanded ...

CARS is a non-profit that enables vehicle donations for charities as well as ride services to senior adults in Southern California. They are ...

CARS implemented Evolve IP's award-winning CCaaS solution, the Evolve Contact Suite (ECS). They were attracted to the integrated contact center and ...

International Literacy Association enables mobility with the Evolve IP OneCloud; Drives productivity gains, eliminates CAPEX, and delivers a ...

The second annual Women, Wine, and Tech Event surpassed 175 attendees with women traveling from all five Philadelphia counties, New Jersey and ...

According to Gartner, by 2022, 70% of businesses will rely primarily on business collaboration tools to get work done. Like most businesses, if your ...

Use this comparison matrix to identify the key features and benefits between Microsoft Teams and Cisco Webex Teams.

Scott Kinka, Evolve IP's CTO, tells Channel Partners that in the first quarter of 2020, Evolve IP is going to be offering its partners a native, ...

Find out how Evolve IP is saving this global law firm over $300,000 a year with our award winning Contact Center, Unified Communications and ...

Mid-Market and Enterprise organizations have different needs…needs that cannot be met by Microsoft Phone System alone. Evolve IP, a Microsoft CSP, ...

Get a sneak peek into what to expect from Evolve IP in 2020!

Ogletree Deakins drives communications reliability across 60+ worldwide locations while saving over $300,000 a year by leveraging Evolve IP's ...

Evolve IP’s new Flex certification deepens decades-long Cisco relationship providing Unified Communications, Collaboration, Infrastructure, and ...

Our survey on Workstream Collaboration of 247 information technology, executive and operations professionals revealed that on average businesses are ...

Clearlogin is a cloud-based Identity Access Management (IAM) platform designed to unify all business applications into one centralized dashboard, ...